سياسة الخصوصية

This policy explains how Zunviora we collects, uses and protects your personal information when you visit zunviora.com or place an order.

Information we collect

  • Contact details: your name, email address, phone number and delivery address
  • Order details: the products you buy, order value and delivery preferences
  • Payment details: processed securely by our payment providers. We do not store full card numbers
  • Device and usage data: IP address, browser, pages visited and how you interact with the store, collected through cookies and similar tools
  • Messages: any information you send us by email, WhatsApp or the contact form

How we use your information

  • To process, deliver and support your orders
  • To contact you about your order, delivery or returns
  • To improve the store, our products and our service
  • To prevent fraud and keep the store secure
  • To send offers and updates, only if you have agreed to receive them. You can unsubscribe at any time

Who we share it with

We share only what is needed with trusted providers who help us run the store:

  • Shopify, which hosts the store and checkout
  • Payment processors
  • Delivery and courier partners
  • Fulfilment and supplier partners who prepare and ship your order
  • Analytics and advertising platforms, such as Meta and TikTok, which help us understand how people find the store and show relevant ads

We do not sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and measure store performance. You can block or delete cookies in your browser settings, but parts of the store may not work properly.

How long we keep your data

We keep your information only as long as needed for orders, returns, legal and accounting requirements, and to resolve disputes.

Your rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop marketing messages, subject to applicable data protection laws, including the UAE Personal Data Protection Law. Email [business email] and we will respond within a reasonable time.

Security

We use reasonable technical and organisational measures to protect your data. No online service can be completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact

Visit contact us page for more info.