الشحن
Where we deliver
We currently deliver within the United Arab Emirates only.
Processing time
Orders are processed within 1 to 2 business days after they are placed and confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time
Most orders arrive within 3 to 6 working days after dispatch. Delivery times are estimates. Remote areas, public holidays, sale periods and courier delays can add extra time.
Shipping cost
- Free delivery on orders over AED 150
- A flat delivery fee applies to smaller orders and is shown at checkout before you pay
Order tracking
Once your order ships, we send you a tracking number by WhatsApp or email. You can use it to follow your parcel on the courier's website. If you have not received tracking within 3 business days of ordering, contact us.
Cash on delivery
Cash on delivery is available on eligible orders. The courier collects payment when the parcel arrives. We may contact you to confirm your order and address before dispatch, and orders that cannot be confirmed may be delayed or cancelled.
Delivery attempts and failed deliveries
The courier will contact you using the phone number on your order. If delivery fails because of a wrong address, an unreachable phone number or a refused parcel, the courier may make further attempts or return the parcel to us. We may charge the delivery cost to re-ship a returned parcel.
Please check your address
Please double-check your name, phone number and full address at checkout. We are not responsible for delays or losses caused by incorrect or incomplete details. If you need to change your address, contact us before the order ships.
Damaged or lost parcels
Please check your parcel when it arrives. If it is damaged, take photos and contact us within 48 hours. If your parcel is lost in transit, we will investigate with the courier and send a replacement or refund you.
Contact
Visit our Contact Us page for more info.