Refund policy

We want you to be happy with your order from Zunviora. If something is not right, this policy explains how returns, replacements and refunds work.

Return window

You can request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition and in its original packaging with all accessories and manuals.

Damaged, defective or wrong items

If your item arrives damaged, does not work or is not what you ordered, contact us within 48 hours of delivery. Please send your order number and clear photos or a short unboxing video showing the problem. We will arrange a replacement or a full refund at no extra cost to you, including return shipping.

Items that cannot be returned

For hygiene and safety reasons we cannot accept returns on opened or used personal care and in-ear items, including:

  • Earwax removal kits, pore cleaning devices, electric foot files and anti-snore mouthpieces
  • Teeth whitening powder, toothpaste and other oral care products
  • Earbuds and other in-ear audio once the seal is broken
  • Items damaged by misuse, drops, water or unauthorised repair
  • Items returned without their original packaging or accessories

If one of these items arrives faulty, the damaged or defective rule above still applies.

How to request a return

  1. Message us on WhatsApp at [WhatsApp number] or email [business email] with your order number and the reason for the return.
  2. We will review your request within 1 to 2 business days and confirm if it is approved.
  3. If approved, we will send you the return instructions and arrange pickup or give you a return address.
  4. Do not send any item back before we approve the return.

Return shipping

If the return is because of our error, a damaged item or a defective item, we cover the return shipping. If you are returning an item because you changed your mind, the return shipping cost is paid by you.

Refunds

Once we receive and check the returned item, we will tell you if the refund is approved. Approved refunds are processed within 5 to 7 business days.

  • Card payments are refunded to the original card.
  • Cash on delivery orders are refunded by bank transfer or store credit. We will ask for your bank details after approval.
  • Original shipping fees are refunded only if the return is due to our error or a defective item.

Your bank may need extra time to show the refund on your statement.

Exchanges

If you want a different product or variant, contact us within the 7-day window. We will confirm availability and arrange the exchange. If the new item costs more, you pay the difference.

Cancelling an order

You can cancel an order before it ships by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled and the return policy applies.

Contact

Visit Our contact Page for further info.